After 23 years serving a Chilean family, Raquel's job security is threatened. Not only does she harbour a unexplained hatred for the oldest daughter of the family, but the matriarch wants to hire a second maid to help Raquel. This is done purely out of love, to help Raquel with the house work as she gets older, but Raquel is not happy.
She sabotages the new hires with child-like pranks, until one manages to see through the harsh exterior and see the fear.
The story hits on so many themes to do with the relationship with domestic help. They are considered family, but they never really are due to the barrier of the pay-cheque.
The film belongs to Catalina Saavedra, who is outstanding as Raquel. You may think she is crazy but she makes every emotional shift feel completely natural. You may not agree with her actions, but she makes you understand and have sympathy for a woman who no longer has no real home anymore except the one she works in.
Grade - A-